How can I add a stopover to my one-way booking?
It is not possible to add a stopover to a one-way booking. If you wish to make one or more stopovers during your booking, we recommend an hourly booking. Please include the stopovers which you would like to make in the ‘Note for the driver’ box.
When will I get confirmation of my booking?
The speed at which a ride is accepted is dependent on a variety of factors, such as city, date, time, special requests, etc. Generally we are able to provide a booking within a day or two. You will receive notification of your ride status no later than 48 hours ahead of your pickup time.
What if my flight/train/cruise is delayed?
For airport, train-station, and cruise terminal pickups, your driver will wait for 60 minutes free of charge. We understand that there may be issues beyond your control which could lead to unexpected delays. By providing your flight, train, or cruise details upon booking, your driver is able to track your actual arrival time and will adjust your pickup time accordingly. If the delay is very long, the driver may not be able to wait. In this case we will always try to contact you to work out an alternative solution.